Direct Care

Pay Per Incident email support

Community Support

Interact with our user community

Hardware Repair

Request a product repair


Product explaining videos

Manuals & guides

PDF step by step manuals


Software & firmware updates

Free (Community) Support

Free tech support is provided by fellow users to you through our online community forum.

Community Forum

Professional Support

Direct Care is a Pay-Per-Incident support service. It enables you to interact via email. Response time is next business day (MON-FRI).

Direct Care

15 Day Complimentary Setup Support

Recently purchased hardware direct from us? Enjoy a 15 days complimentary installation support from the date of the shipment of the products.
Go to your order page to open a support ticket.

Warranty Repairs

Need a warranty repair? You can request a repair from your order page within the first year of your purchase. You can also request it from your myInfraSensing account after registering your hardware.